PREMIUM EXPRESS SHIPPING

Orders placed by 12 PM CST will be delivered on the same day, even on weekends. Orders placed after this time will arrive the following day. The time of day will vary according to your local store opening hours.

At checkout, select ‘Premium express shipping’ and enter your address. We’ll let you know if the service is avallale in your location.

Only available in selected cities in the following states:
Glendale
Miami Beach
Walnut Creek
New York
Orlando
Dallas
San Francisco
Los Angeles
Austin
La Jolla
Miami
Las Vegas
Venice
New York
Austin
Nashville
Washington
Houston
Bellevue
Tampa

Prescription and custom product orders are excluded.

SHIPPING ABROAD

From this website, we don’t ship abroad; however we operate in many countries through local versions of the store.

To check whether shipment to a foreign country is available, select the country of destination from the link provided in all pages of the website.
MILITARY BASES

Shipments to mailboxes and/or military bases aren’t possible. Orders to these addresses will be automatically cancelled.
HAWAII, ALASKA AND INTERNATIONAL

Ray-Ban offers a free Shipping service to Hawaii and Alaska, but please allow additional time for orders shipped to these addresses.

Unfortunately we don’t ship to international destinations.
TRACKING  

You'll receive an email when your order has been shipped. You can track the delivery status of your order any time either by selecting Track Orders at the bottom of the page or using the carrier’s website.

For all inquiries, please Contact us

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 45 days to return their items. Customized (REMIX) orders can’t be returned.

You can also return prescription products to all stores (Ray-Ban, LensCrafters, and Sunglass Hut).

Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return.
JUST FOLLOW THESE SIMPLE STEPS:

    On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

    Follow the guided procedure and print the Return Label & Authorization.

    Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

    Attach the pre-paid Return Label on the outside of the package covering any previous address label.

    If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you.